Returns & Refunds Policy
At HOLY, we want you to be completely satisfied with your purchase, but due to the perishable nature of our products, we can only accept returns on unopened items within 14 days of delivery. If your order arrived damaged or incorrect, please contact our support team immediately for a full replacement or refund.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue or reason for return.
Provide Documentation
For damaged or incorrect items, please attach clear photos of the product and packaging to expedite your claim.
Prepare the Package
Ensure the items are in their original, unopened packaging and securely box them for transit back to our facility.
Receive Refund
Once we receive and inspect your returned items, we will process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing